AfroLatin Rockstar Returns & Refunds Policy
1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be in their original condition: unused, unwashed, and with all tags and packaging intact.
- Non-returnable items include:
- Gift cards.
- Customized or personalized products.
- Clearance or final sale items.
2. Refund Process
- Refunds are processed to the original payment method within 7 business days after the returned item is received and inspected.
- Customers will receive an email notification once the refund is processed.
- Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or defective item).
3. Exchanges
- Exchanges are available for items of the same value (e.g., size or color changes).
- To initiate an exchange, contact our support team at support@afrolatin.org with your order details.
4. Defective or Incorrect Items
- If you receive a defective or incorrect item, contact us within 7 days of delivery at support@afrolatin.org
- Provide:
- Order number.
- Photos of the defective or incorrect item.
- We will offer a free replacement or full refund, including shipping costs.
5. How to Initiate a Return
- Email support@afrolatin.org with your order number and reason for return.
- Our team will provide a return authorization number and instructions.
- Ship the item back to the provided address.
- Customers are responsible for return shipping costs unless the return is due to a store error.
- Retain your shipping receipt until your return is processed.
6. Late or Missing Refunds
- If you haven’t received your refund within 10 business days:
- Check your bank account or credit card statement.
- Contact your bank or credit card company.
- If the issue persists, email us at support@afrolatin.org
7. International Returns
- International customers are responsible for return shipping fees, customs, and duties.
- Refunds will be processed for the item’s value only, excluding shipping and customs fees.
8. Contact Us
For any questions or concerns about returns or refunds, reach out to us at support@afrolatin.org